Telkom
Unhappy, poor services - TELKOM Strand

Good afternoon,

Re: Telkom lines

We moved into a new house and phoned Telkom 3 weeks in advanced to please log the query.

The lady informed us about the 2 GB and 10 GB we are paying to use the Internet service/data. When we asked questions about the 10GB the lady could not tell us which line the 10GB was active on or if it's ever been active and why are we paying for a product that was not activated on Telkom side.

Since logging the fault with Telkom nobody gave us feedback on our account OR came to install our Telkom lines at our new house.

We phoned Telkom to follow up on our installation and the date was moved to 5th of August which is today.

Not happy customer and really frustrated by the poor services we received.

Kind regards

Ilke van Wyk
021 853 7307

Company: Telkom
Country: South Africa
City: Cape town

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