Mtn
So annoyed. What do they want now?

My contract is linked to my mom's contract and she passed away early in June. Since then, MTN has cut off my service twice this month after I explained the situation. To find out how I should proceed to do the transfer I phoned their legal department and they told me one thing, then I phoned 808 and they told me another thing, then I went to the Brooklyn shop and they tell me yet another thing. The three stories do not correspond in terms of what documentation I need. After phoning 808 and paying a weird amount my phone was switched back on, thankfully. So I figured I'll listen to the Brooklyn guy and wait for the executor's letter before I do the transfer. We still don't have the letter (which is out of my hands) and this morning I woke up to a disconnected phone. I understand why they cut it off even after I paid, but what must I do? Who do I listen to? And why didn't anyone let me know that they were going to cut it off before doing so? It is not right. I would have been able to ask my questions and explain the situation. So I will go to another shop today and see what the fourth story is. I have been with MTN for 13 years but, nowadays, I am so disappointed.

Company: Mtn
Country: South Africa
City: South Africa

  <     >