Virgin Mobile South Africa
What am i paying for?

My issues with Virgin Mobile have been endless. I went to the Canal Walk Branch on the 28th June 2013 to open an account and it was declined in shop because according to them I resided in Brackenfell and an unpaid account with them. I have never lived in Brackenfell and have never had an account with VM before. i should have walked away then! Instead the agent said he'd push my account through and i'd know by Monday. I heard nothing and VM Canal walk doesn't answer their phones. So i contacted the head office. No papers had been sent. So they pushed through my account. Big mistake. It took 3 weeks for my phone to arrive. 2 weeks to activate the sim card. Only to discover the package id applied for had changed and they refuse to change it and now on top of it all im being charged incorrect billing. So far the only calls i have made are to the "free: VM service number 123 for help setting up my phone and sorting out the sim card issues and already R100 airtime is gone! and 2 sms as well as 100mg data vanished in 2 days.
the data services are a joke! Their is no service anywhere! if im lucky maybe I can look at the app stores at 2AM!!! Virgin Mobile is a FARCE

Company: Virgin Mobile South Africa
Country: South Africa
City: Canal Walk and JHB Head

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