Vodacom
VODACOM CELL PHONE REPAIRS

On 1 July 2013 I booked my Blackberry Bold 9900 at Vodacomworld Midrand and reported a fault that whenever I switch on Bluetooth my cell phone freezes, whilst all other functions and applications operate without any fault.

The service consultant showed me a sticker on the phone that is normal and has turned red and stated that the phone has liquid damage; however; it is still under warranty and would be booked for repairs.

I insisted that my phone has not come into contact with any liquid, she then said it could sweat from hands or moisture, but she booking the phone in and I have feedback within 7 days' time. She gave me my battery and phone back cover to keep.

I was then quoted an amount of above R700 which I accepted, when I received the phone it would not switch on, it was then booked it again and again only to return unfixed. All I want is the phone to be returned operational as handed in, up to now Vodacom keeps returning the phone worse than it was handed in.

This is a very poor service from Vodacom.

Company: Vodacom
Country: South Africa
City: Vodaworld Midrand

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