Mtn
Where is MTN?

Firstly, it is not my style to publicly complain without attempting to resolve an issue first.
But MTN has given me little choice, since they are not responding to my emails.

I am currently overseas, and therefore, I requested that my cellphone contract be cancelled at the end of the contract period. I sent an email to the address stipulated on the website.

This was done as requested, though I did have to email a number of times before getting any response.

The problem now is, that MTN has also deactivated my cellphone number. This is a number I had before the contract, and I really need to keep this number.

I was also billed just days before the contract ended. Where is the airtime that I payed for?

On top of that, and I realise, that perhaps I was supposed to stop the debit order myself. Mtn continued to take money from my bank account after the contract ended. I assumed that since they had initiated the debit order, they would also cancel same.

I need these issues resolved please. I need a refund on money that I should not have had to pay, my airtime back that I did pay for, and I want my cellphone number back.

Thank you in advance, Khaled.

Company: Mtn
Country: South Africa
City: Cape Town

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