Mtn
"Miscommunication" with a bad attitude

I had a MTN BlackBerry contract. December my phone was and I replaced it with a Galaxy S3 - still paying about R450 monthly for R350 airtime. It's now due for upgrade - after a frustrating visit to Vaal Mall branch, we were asked to rather contact the call centre. The contract is in my father's name, so he phoned them today...

Seeing that I HAVE to take a new phone (mine is 7 months old) when I upgrade, I wanted to convert it to prepaid. With almost R980 airtime and a couple of sms left, he first asked whether I would lose this money if I change to prepaid. The operator confirmed that ONLY the sms would be lost - so my dad asked for the conversion. Minutes later my service was unavailable, and half an hour later (service back on) I was left with R10 which is left from airtime I uploaded for a data bundle. We phoned again - the next operator, very impatient with our stupidity, insisted that we should've known it would happen and that we should've used the money before the conversion. If we were informed correctly, I wouldn't have converted the contract now... Is it wrong to then feel as if I was "robbed" of almost R1000 in airtime due to operator incompetence?

Company: Mtn
Country: South Africa
City: Call Centre

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