Autopage
Extreme bad service - gotta blame senior managemen

Having planned to use my Cel number whilst overseas for internet banking, I started planning well in advance, making sure that all was possible. The varied stories from the individuals spoken to told me that I would have to confirm everything - which was OK - planned date to change from contract to pay-as-you-go was 26th December. Of course nothing happened - but I was disconnected PERMANENTLY 28th, the day I flew out.
Numerous phonecalls and a quick car trip across town - all to no avail - at 14h00 I changed the phone number at the bank to a very inconveniant alternative. Thus I severed all contact with Autopage - never to be bothered with their frustrating business ethics again. The lack of training when speaking to the various "operators" was very obvious. I got as many different options as i spoke to ppl at the call centre. It was very frustrating to have to repeat the problem, and then be given a ref. that apparently had no detail, because next hour when i called - same bluddy thing happened... I can only blame senior management for this cluster - "bad - management" The people dealing with the customers did not have a clue! and the result was EXTREME FRUSTRATION!

Company: Autopage
Country: South Africa
City: Cape Town

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