8ta / Telkom Mobile
Brand new Damaged Galaxy S4 was not replaced

Hi 8ta/Telkom Mobile,
No one has gotten back to my brother since his 1st and 2nd complaint. You told him he will be contacted shortly, but he still hasn't heard back from you. His complaint was about how he opened up a contract for a New phone, but got a damaged phone. The phone should have been swapped out for a Brand new unit when he took it in on the 4th day of the 7 day obf, but it wasn't. Please may you sort this out. He WANTS to keep the contract with you, but he would like a New phone that is working, not a repaired phone. He is entitled to a new phone according to the Consumer Protection Act. Thank-you ^_^

Company: 8ta / Telkom Mobile
Country: South Africa
City: Pavilion

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