Vodacom
Letting the team down

Went in to above mentioned store about 3 weeks ago, as I am due for an upgrade. Served by Clayton, and let me tell you, I walked out of there feeling special. He is an excellent salesman and he really took the time to actually HELP me with my upgrade. So thank you Clayton for that.

Now for the complaint. I was told I had to wait two weeks for my phone, the Samsung Galaxy Note 2 in grey. Two weeks go by, no contact. Phone the store and Clayton had been off for a couple days, so I can understand that. Talk to Stephanie and no, no phone - and to top it off we can't tell you how long you will have to wait. "But, I will e-mail supply and get back to you sir." I had to call them again today. And guess what, the phone is now out of stock.

So, firstly all I would have liked is for somebody to atleast just call me back and give me some freaking feedback. Too much to ask? And secondly, there is an obvious gap between your supply chain and your stores. How can you not give them an ETA on products? Surely you as one of the big boys in telecommunications should know how to give customer service by now?

Please get yourselves sorted and get me my phone as promised!

Company: Vodacom
Country: South Africa
City: Canal Walk - Repair Centre

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