8ta / Telkom Mobile
TERMINATION/DISCONTINUATION OF A CONTRACT

I had a contract with 8ta which started on the 16/03/2011 and was due to expire on the 16/03/2013, however 8ta is still debiting the instalments on my account after I have send them an email on 01/03/2013 to terminate my contract as from the date it expire, but 8ta did not comply. They continued to debit my account even after the email I have send to them, I received a reply from Felicia Muketi on the same date I send an email 01/03/2013 which reads:

Good day,

Please action and provide customer with feedback.

Felicia Mukeri (F)

Service Rep

8.ta Commercial Back Office

Credit Management

She addressed an email to [Email Removed] as she is working at [Email Removed] and I never received feedback from anyone nor my contract was cancelled. 8ta is still debiting my account. I would like to be refunded the money they debited from me in April and in May and my contract to be terminated as I stated on 01/03/2013.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Private Bag X930 Pretori

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