Vodacom
No smiles for me

I recently booked my phone in for repairs on Sunday 23 June. My bb was not switching on at all even though I charged it the entire day. Also my media card repair was failing?
Everyday since my phone was booked in I received an update as to what the status was. The latest update was that an estimate of R1881 needed to be paid. I have a contract, so I assumed that it would be covered?
I called the repair center and was directed to different people for over 5 mins. Eventually the guy advised me that my power point was the problem? I explained that I charge my ipod, another bb that I have for over 2 years and non of them have any problem? How can my bb that I have for less than a year be the only one with a problem?
He directed my call to the store manger, who informed me that I had WATER DAMAGE! I can with all honesty say that my phone hasn't had any contact with water. But I was advised that water damage could be: SWEAT OF HANDS, HEAT etc.
I have been with Vodacom for over 5 years now, when they tell you about water damage, they NEVER MENTION THIS!!! And obviously they don't tell you, cause they don't cover water damage!!
Thank! I'm looking forward for September 2014 when my

Company: Vodacom
Country: South Africa
City: Tygervalley

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