Virgin Mobile South Africa
Service - What Service??

I have been a customer of Virgin Mobile for the past 4 years and decided to upgrade for another 2 years.
They were very quick to upgrade me and let me pay the difference of R253.00 that was paid on the 19th of June - were I only received my new phone yesterday - after a hold up and after I needed to keep phoning and emailing Nandipha to find out what is going on - never coming back to me to inform me whats happening - bad bad service!
Received my new phone yesterday, only to discover last night that my SIM card does not fit into the new Samsung S4 - where I phoned Virgin and they informed me I was suppose to receive a new sim with my phone and that it was a human error - I can phone back today and they can lock it for me to get a sim swop but it will take 5-7 workings days - this is the worst service ever for a client of over 4 years now and after waiting 2weeks for my phone, now I have to wait another week for a sim swop or I can go to virgin mobile in Menlyn to get it sorted asap as you already started to bill me for the new contract.
I would like to know what virgin will do about this and how I am going to be refunded for this utter mess-up you created!!!

Company: Virgin Mobile South Africa
Country: South Africa
City: Head Office

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