Vodacom
UNLAWFULLY ALLOWING DEBITS

I never gave Vodacom permission or instructions to act as my bank allowing any debits to pass through my telephone account. It so happened that a company by the name of Opera Telecom sent me a sms regarding ringtones to be downloaded at R7 per day. It gave the instruction to opt out of that offer by returning the sms "stop" to a certain number. Since I do not receive an Itemised Billing from Vodacom I only noticed that my account get used up very fast and after many phone calls it became clear that I have already lost more than R800 without even downloading one ringtone. Opera Telecom claims that I went through 3 phases of accepting this offer which I deny and Vodacom claims that it is not their responsibility. I feel that I was in the first instance targeted by Opera Telecom knowing that I do not receive an itemised bill from Vodacom and as such could not control any debits that went through my account. Where do they get their information from that I do not receive an account. Who gave them permission to allow any other money to pass through my account without my consent? Do I have to go to the NCR to see if a credit check has been done to see if I can afford it?

Company: Vodacom
Country: South Africa
City: National

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