Vodacom
BIS Deactivated

This is now the third month that my BIS is deactivated by Vodacom. I signed a new contract in April 2013 and received a new Blackberry Curve with it. Every month, by the last day of the month, Vodacom collects my money via a stop order and then deactivate my BIS and then leave me hanging for 2-3 days without internet. They always send me sms's that say "my query has been handed over" or it "has been escalated", but this problem recurs time and again and no one seems to attend to it - seems like everyone is passing the buck. Tomorrow I leave on a business trip whereby I'll be completely dependent on my phone w.r.t. sending and receiving emails. The customer care agents just tell me that I can expect feedback within 24-48 hours. Well, I don't want feedback - I want someone to fix this recurring problem or else to be reimbursed for all these days that I've been left hanging without the service that I so diligently pay for! Here are all the names of the customer care agents who has failed to follow through: Bertram Cupido, Siphokazi Dingana, Sibongile Dinge, Ivan Nditshani Silima, Anathi Maka. I am truly disappointed and are considering taking my business elsewhere in the future!

Company: Vodacom
Country: South Africa
City: Western Cape

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