Vodacom
EXTREMELY POOR CUSTOMER SERVICE

I wanted to pay my Vodacom account and was sent from Vodacom to Pick 'n pay by Michael who did not seem to know that payments were no longer processed at this Retail group. After a second day of trying to pay my account I was again informed that I should do the payment at ABSA. Totally unprofessional, unknowing and untrained. This has forced me to relook at the service levels of my cellular provider and has me wondering if my interests as a client are actually a priority to the staff members of Vodacom. I live in the Dullstroom and it was necessary for me to drive to Nelspruit as we do not have an ABSA, or P&Pay in our town. Upon questioning Michael as to the possibility of paying my account via EFT, he blatantly stated that he did not know. It seemed asif he had no wish or commitment to assist me as a paying client. Has Vodacom grown to big to care, or do we as clients need to accept inferior service levels?

I am not able to change your date on my report. This happened at approx 14H30 on 26 June 2013. I continued on 27 june at approx 13Hoo, Two days wasted to pay my cellula

Company: Vodacom
Country: South Africa
City: Ilanga Mall Nelspruit

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