Vodacom
Vodacom BIS and incorrect details to client

I was previously with MTN, needed a new phone urgently as my old blackberry had software issues. Waiting time for repairs was a month.

I signed a new contract for a BB 9900 on BB talk 100 package and was informed and assured that all "browsing and downloads" from four different staff members would be free and included with BIS. A week later I am billed R1700.Guys at Vodacom insisted by BIS is working and it should not charge, even for browsing. The same thing happened again. This forced me to change to a Top Up Package, had to pay additional R650! Still being charged for browsing. WHY AM I PAYING FOR A SERVICE AND NOT GETTING WHAT IS PROMISED?

Sandra and Darryn (managers), at Vodacom Customer Care and Vodacom Store Menlyn Retail Park have no answers for me. Sandra sends me to the store to do a delaer cancellation, Darryn sends me back to Sandra at customer care. It was been ALMOST A MONTH OF RUNNING AROUND AND NOTHING HAS BEEN DONE OR ESCALATED! I HAVE BEEN TO MENLYN 6 OR 7 TIMES ALREADY.THIS IS RIDICULOUS AND POOR CLIENT SERVICE. THE MANAGERS THEMSELVES DONT KNOW HOW TO DEAL WITH THE SITUATION. I HAVE BEEN WAITING FOR FEEDBACK FROM DARRYN SINCE WEDNESDAY!

Company: Vodacom
Country: South Africa
City: Menlyn Park Shopping Centre

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