Vodacom
CEO's Department not serious about client service

How serious is Vodacom's CEO about an escalated complaint??? I have now been without my cell phone for more than 2 weeks. Again, my Blackberry needed to go in for repairs/replacement! This is the third time this happened on the same 24 month contract.
On my previous 24 month contract with another Blackberry I went through a similar experience. I got to a position where I insisted that i will not take a Blackberry again. After not receiving any satisfactory answers from the Vodacare Dept, I escalated the matter the the CEO's office.
Needles to say: From last week Thursday i struggled to get hold of the "so called" Executive Liaison Person dealing with my complaint (Xoliswa) She is permanently on lunch or attending a course! If she's never at her desk, who is attending to serious complaints? Yesterday, after struggling for a week, i eventually got hold of her. She promised to phone me or mail first thing this morning with a final answer. Again, as expected, no mail or call received! How could I have expected Vodacom to keep to their promises? This is not part of their values!
Hopefully, using a public forum like HP, will assist me in getting my problem sorted. let's wait and see

Company: Vodacom
Country: South Africa
City: Head Office - CEO's Office

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