8ta / Telkom Mobile
I cannot upgrade because of incompetency

I've been with 8ta for 2 years now and never had any problems. 1st of June they tried to debit my account for the monthly premium for my contract but unfortunately it wasn't successful. 14 June they debited my account again for that outstanding balance and this month's premium (i assume coz it was double the amount). Now i was due for an upgrade and when i go to the stores listed above i am told i cannot upgrade because it shows i am owing. Today is the 26th, how is it possible that a debit order that went through on the 14th is not reflecting on your side? I then called the call centre and i was told i need to send proof and the turn around time is 3 days. Firstly it costs money to get a bank statement, it costs money to fax. Why should i suffer and be held responsible for incompetency on your side? I'm sitting without a phone because of this nonsense. If you can't sort it out let me know so i can go to another provider and forget about 8ta. What's even more irritating when i call the call centre i am always promised that Bheki who is the manager will call me back. it has never happened. Is this how you treat all your customers? Utterly annoyed.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Head Office/Pavilion/Mus

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