Vodacom
Vodacom saving costs at customer expense

Hi,
I have been into contact with Vodacom since 08 February 2012, when I complained about capacity problems.
Problems include but are not limited to:
o Having to make up to 4 attempts to establish a call
o Being in full signal and receiving sms's that you had a missed call

It is extremely difficult to conduct business like this as people simply cannot get hold of you.

Vodacom must also know there are problems, as Vodacom built a new site in town that was completed in November 2011 (yes more than 18 months ago). Yet, after spending all this money (which no corporate would do if there was no cause to do it), they did not connect it to the network, due to a lack of in-house transmission from Britstown (about 60km away).

From the looks of it Vodacom thinks Telkom transmission is too expensive to waste on us.

Calls to the customer care line are completely useless, as the people are not able to grasp the full extent of the problem, and it is unfair to continue to speak to technical staff about a problem that management causes.

What are we as customers to do: sit here and wait without proper coverage until Vodacom decides to put in new transmission? Can I get my contract to end?

Company: Vodacom
Country: South Africa
City: De Aar

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