Web Africa
Web Africa Changes Terms without notification

Hi, I have been with Web Africa for about 18 months. I run a small Web Developing firm from home and have had great service from Web Africa in the past. The past few days however, my internet speeds have been so low that I have barely been able to surf, I cannot open emails, the entire service just seems slow. So I call Web Africa today to check why I have these slow speeds only to be told that I am being throttled. I asked the consultant why as I have not exceeded my 35GB allowed for my 7 day fair usage limit (which of course is also a load of because this is apparently an uncapped service). She answered and told me that Web Africa now work on a 10 day period and no longer on 7 days. How can a company change their terms without consulting a paying customer. I have referred every single 1 of my clients to Web Africa but I will not do so any longer, I will also be moving my business to a different ISP at my earliest convenience... There is no way that I am staying with a company that changes their terms whenever they feel like it without consulting or corresponding these changes to me... me... I have been monitoring my usage so closely to ensure that I do not go over...

Company: Web Africa
Country: South Africa
City: Head Office

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