Vodacom
Phoneless for a week despite new contract!

Last Sunday (19/6) I upgraded to an iPhone and had the new SIM installed by the sales assistant. I took the phone home and waited for the SIM transfer to happen. The phone kept reading that it was not picking up the SIM. I phoned the call centre who advised me to take the phone back to the branch from which I had purchased the phone. The branch informed me that they couldn't just replace the phone and they would have to send it away while at the same time saying that the failure was my fault.

This was Monday today, Friday, my wife received a call saying the phone was back but not fixed and would have to go to apple. I have researched this and found that not picking up the SIM is a relatively common problem with the new iphone 5.

I have now been without a phone (while still paying my service fees) for 5 days as I am unable to use the new nano SIM in my old phone and I have no idea when I will receive it back, unacceptable.

I was made to feel like a criminal in your branch, unacceptable.

I am sadly tied into this contract, however I have two children who are looking for phones and a wife whose business contract is up for renewal, none of these will be with Vodacom.

Company: Vodacom
Country: South Africa
City: Bayside

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