8ta / Telkom Mobile
Unjust Line Suspension

First of all, I'd like to say that I am overall happy with the service and the response I have received from Telkom 8ta. Until recently (The month of June.), I feel someone or their systems have set out to punish me for a reason I do not yet know nor understand.

I have been paying my installments on my Smart 1 contract well since its inception. On the month end of May, I had to pay cash (R1100) and not via debit order (R1085) since I had banking problems.

During the month of June, I have received numerous calls informing me that my line will be closed since my account is in arrears (??). The first of these being with a very rude service agent from the "collections department". How my account moved to the "collections department" without any thorough investigation into my account is still a mystery to me.

Now it is the 20th of June and my line has been suspended. Now I cannot make any calls and basically being victimised for something that I think I should not be victimised for.

20 days have passed since I made my cash payment for May but still they have not managed to reconcile my account.

Its very frustrating.

I am now waiting for my line to be activated after 72 hours

Company: 8ta / Telkom Mobile
Country: South Africa
City: Cape Town

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