Telkom
Poor service

We started to report to Telkom on the 3rd of June. We have made numerous fault reports that we have received responses to. Our line then works for a day or even half a day and then nothing. It is now the 26th of June and we are yet again without phone lines. Our last fault report was on the 20th of June (342CWK200613). Telkom responded by saying there is no problem on the line. What then should my response be seeing as we still have no phone or internet? I might also mention that we have plugged in other devices so the excuse of "it must be your device" is not an option. Our business relies on phone and internet and we are now suffering as a result. What avenue do I now have to follow if Telkom insists that there is no fault on the line but my phone and ADSL lines are still down?! We are beyond frustrated! To add insult to injury we are still expected to pay our account even though we have had no to little service in almost a month!

Company: Telkom
Country: South Africa
City: Stellenbosch

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