Mtn
MTN keeps on deducting money

Converting from MTN prepaid to contract has been an absolute nightmare. Finally managed to convert on 22 April, but to date MTN is still happily deducting money on a monthly basis.
Needless to say I am not so thrilled about the situation and the general MTN customer service channels seems to be a dead end.

Can you please stop deducting money from my account and refund me for the last 3 months?

History/Information:
End Jan 2013: First notification via MTN portal that we want to migrate the contract and requesting advice on way forward.
1 Feb 2013: Reply from mtn active request: Contract end date is 2 march, please complete form.
Early Feb 2013: tried to submit form at MTN bank city. Assistant in shop advises forms should be submitted within week of contract end date
26 Feb 2013: Migration application fixed to prepaid submitted to Mbofi at MTN bank city
11 April 2013: After following up again, Mbofi submitted forms to MTN Corp business operations again, ref: KMBT282, #424
22 April 2013: Number finally converted from contract to prepaid.

Company: Mtn
Country: South Africa
City: No specific branch

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