Virgin Mobile South Africa
Appalling demand of deposit

I have been a customer of Virgin Mobile SA since Oct 2006, with active International Roaming since 2010. I have travelled to France, UK, Germany, Belgium, Holland, Namibia, Mozambique, I never had a problem with paying my account. I called now to check international roaming as I am leaving on Sunday for Europe. I was told system was changed and I need to reapply and they require a R10000 deposit before they will activate roaming. When I ask why as I never had to do that up to now, the answer was " customers get huge bills while travelling and then do not want to pay". I asked why customers are not advised of this change, the lady said that this info is on the website. I went to check and did not see anything written about R10000 deposit required. However, it says: "A DEPOSIT MAY BE REQUIRED" which is completely different from what the lady told me. I am shocked that Virgin Mobile has decided that all people who use international roaming are and will not pay their accounts. When my contract expires, I will definitely not renew it. I am deeply saddened by the behaviour of Virgin Mobile, they seem to have decided to lose their faithful customers.

Company: Virgin Mobile South Africa
Country: South Africa
City: Johanneburg

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