Mtn
Repeatedly Logged a compaint which has been igno

I was charged a full months insurance fee, for 1 day of cover. When i queried this, it took me days to get hold of the insurance department and then the agent was rather arrogant. I asked for something in writing which has simply been ignored.

I have subsequently sent to emails to which I have have still not had a response.

It is more the manner in which my complaint has been managed that has me upset than anything else. I am sure MTN has standard practises, but if you cant put something in writing or respond to a customers request then the frustration and irritation in the matter just increases.

I have been dealing with the same agent who has not even had the courtesy to reply to me. And this is on a corporate account:-(

Company: Mtn
Country: South Africa
City: General

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