Mtn
NON Existent Customer Service

I went to boulders midrand to have my number RICAd and there was an issue with completing the RICA operation.

1 - Brenner asked me to call MTN customer service to have the issue resolved (I mean, Its a walk in service center. Should he do it?)

2 - When i called customer service myself the supervisor asked me to ask him to sent him an email detailing the problem to which he responded by telling me he is busy with something else and will attend it to it later (Once again this is a walk in customer service center. Shouldn't the customer being assisted be first priority)

I dont even want to mention that I sat there waiting for service while he was busy with lord knows what on his computer before he could provide me with any service

This is after I have been with MTN for a good 5 years with a very expensive bill. But hey, this is probably one of the reasons I cancelled my contract and am now planning to port out

Company: Mtn
Country: South Africa
City: Boulders

  <     >