Cell C
Bad, bad customer service

I received a Lumia 610 on Wednesday last week and I find the battery lasts a maximum of 8 hrs., the phone is used mainly for whatsapp. Surely a new phone should have a longer battery life, my other phone is a blackberry and I have the blue tooth on for the whole day and I only charge the phone once a day, the Lumia is been charged 2-3 times a day.
I called the Customer service this afternoon and was put on hold for over 20 minutes after which I hung up due to my hand going lame, really customer service.
I would appreciate a response via a phone call as I will not be near my pc for the next 2 days after which my 7 days exchange is over.
Response from Cell C
Hello LizetteJohnstone,

The above has been noted. A competent team member will contact you to discuss the matter in further detail and advise on a way forward.

Do expect to hear from Funiwe, during working hours tomorrow.

Apologies for the fact that your emails were not responded to. It will be taken up with the customer care team.

Regards
Cell C | TK

Someone called me last week and again yesterday, as i was going into meetings on both occasions I asked them to call me back in half hour, still nothing.

Company: Cell C
Country: South Africa
City: Johanesberg

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