Cell C
Responsibility & follow through

On Thursday when accessing the internet, a notification message regarding licence issues was displayed. I have spoken to at least 6 consultants as well as 2 managers at the technical department, in excess of 7 calls, approx. 5 hours in calls. No joy. In addition I have had 3 different reasons for the disruption quoted by consultants.

I heavily rely on the internet for business purposes, and have now lost 3 days, going on 4, 5..

My frustration is heightened by being in Parys, with no Cell C outlet close at hand.

Taking responsibility and follow through; in my vast experience lacking at the Cell C call centre, especially at Managerial level; will make a huge difference in customer satisfaction & turn-around time.

I decided to go the Cell C route due to price.
Mr Knott-Craig, I agree, great market share will be gained therewith; and with you, joining the underdog as a mover and shaker from Vodacom; cemented my choice. No doubt the wheels will come off, with undesirable after sales service & support, and yet again reduce that gained share within the 3 year plan.

This is the 3rd time in as little as 4 months that I have had hassles and doubted my decision to join Cell C.

Company: Cell C
Country: South Africa
City: Customer Care

  <     >