Neotel
VERY POOR SERVICE!!

Telecommunications

We ported our lines from Telkom to a Neotel. We received the phones and i saw that one line wasn't working. I phoned neotel to please assist in this matter, they tried to help me but didn't get very far. They told me it will take 24 hours to activate the line and after 24 hours the line still didn't work. I phoned numerous times and everytime it's a different scenario. Now the last time i phoned the device is reported as FAULTY AGAIN!! Then the simcard is not activated, then the device is faulty, then i need to wait 24 hours, then i've got the wrong simcard in the phone etc... This a business line and if it doesn't work then people can't phone and we are losing business. They are now making it our problem to sort it out as we must take the phone in to their walk in centre. We are the customer and not the supplier! This is the worst experience i've had with Neotel!!


Company: Neotel
Country: South Africa
City: Johannesburg
  <     >  

RELATED COMPLAINTS

Neotel
WORST TELECOM IN SOUTH AFRICA

Neotel
NEOTEL-SHOCKING SERVICE

Neotel
Pre-paid phone doesn't work

Neotel
Overcharged by Neotel

Neotel
Neotel PrePaid still not working

Neotel
Neotel - no voicemail & "number does not exist"

Neotel
Neotel doesn't know its from its elbow!!!

Neotel
Do not purchase WIFI services from Neotel!

Neotel
Inept staff wasting my time