Web Africa
Ongoing issues with email & poor responses

I have set up a small business which relies heavily on Web Africa's hosting service in terms of which they host my domain name and emails. Last week (16-19 May) and again over the last few days, there were a number of issues with their servers which resulted in (a) emails showing as having been sent, but not actually having been sent out; (b) long delays and difficulties with downloading emails from their servers (wasted time); and (c) my Outlook continually losing its connection to their servers (which means that emails do not arrive in my inbox) (again wasted time & frustration).

Despite raising this issue in emails and on the telephone (long delays), I have not received (i) a comprehensive response to the issues I have raised; and (ii) a call from the manager to discuss same (despite asking for these).

C'mon Web Africa -- this is NO WAY to treat new customers... and sticking your heads in the sand and failing to reply is just making matters worse. May I suggest that you (a) provide proper and detailed responses to client queries; (b) get your managers to call clients when requested; and (c) offer compensation before we all move our business. It is really not difficult!

Company: Web Africa
Country: South Africa
City: Head Office/MD

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