Vodacom
Customer of 10 years has had enough

Earlier this year I was an unfortunate victom of a mugging whereby my cellphone and wallet was taken. I immediately informed Vodacom (with the assistance of a good samaritan), and went to Vodcare the next day to do a sim swap and an upgrade. A month later I received a bill of almost R2500, where the managed to unlock my sim and account and gamble for airtime on my vodacom account. Even whilst and after my sim swap, the mugger was still allowed a few more hours of gambling on my account. I have EVERY month logged a request for Vodacom to explain how they let this happen, however they keep closing my request (without any feedback) and then suspend my account for the arrears amount gambled for. After 10 years and over R100 000 paid to Vodacom during this time, I have had enough. They clearly don't value loyal customers and their staff are just as uninterest in assisting. Now they give me a consultant number's to call as its my responsibility to get feedback even though they have locked my account and I can't call out. Where is the logic and customer focus? Moving both my contracts of over R1000 monthly to a competitor that has customer values!!!

Company: Vodacom
Country: South Africa
City: Gauteng

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