Mtn
PATHETIC Signal Reception & POOR Customer Service

To Veronica REQ:2100856 (Ref-0049514). It has been almost 1 month and I am still waiting for feedback. I get a call from a very pleasant lady from WEBB asking if she can send her team to do maintenance on my 3G... i tell her i do not have a 3G... the next day I get CC'd on e-mails from Clive": Hi, I see the client is copied on the mail. Mtho please amend this to a install and not a upgrade, remember to also create a decom for the Cel-Fi Thanks "... what is going on???!!!

This just gets more pathetic.
The outcome of this is going to effect on whether i upgrade 2 cell numbers on my account for upgrade. this is SIMPLY just pathetic.

in response to my 1st hellopeter complaint i get the below comments which seems to be a standard response "
Kindly note that the matter has been escalated to the management team of our coverage division for urgent attention. They will investigate and revert to you with feedback and a way forward. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.""

Please who are you fooling!
Come on!!!
Pathetic service Pathetic customer satisfaction!

Company: Mtn
Country: South Africa
City: Lambton

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