8ta / Telkom Mobile
Unacceptable accounting

Just over a month after my account was cut due to 8ta not implementing the authorized debit order, and it taking two weeks for them to sort out and reconnect my account, they do it AGAIN! Despite me having asked their "customer care" consultant whether his recommendation of waiting until the last day of May to pay it, will result in another stuff up, AND the debit order supposedly having been reinstated. ONCE AGAIN nobody at this incompetent company can bother to pick up the phone for a courtesy call before they cut my account. Knowing very well that it tales them two weeks to reinstate an account, because nobody there seems to have the authority (or interest in retaining customers enough) to fast track a problem which resulted due to their incapability to run a business. I have already contacted the National Consumer's Commission in my previous dealings with 8ta, but that seems to be another organization who wakes up a year after the fact to investigate consumer issues. I want a SENIOR member of 8ta's team to contact me regarding this issue. Please DO NOT have Alfred Mgini contact me. He is clearly not able to deal with customer issues.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Accounts

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