Mtn
Negligence by MTN to update account

I have a current account with MTN, recently I updated my account to 3GB uncapped Lite and purchased a new router for which I paid cash I was told by the shop attendant at the Schweizer Reneke branch that the change will be effective after 24 hours, and the monthly amount will be R 299, however upon receival of my latest account, I made the shocking discovery that the account was NEVER updated to uncapped. The current outstanding balance is R 19, 163.59 and I do not think if fair for them to expect me to pay this amount as it was due to their negligence.

Can someone please assist me in this matter.

Thank you

Company: Mtn
Country: South Africa
City: Schweizer Reneke

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