Vodacom
Cancel Upgrade - EC-ZHQ1-2OVMJ5

At the end of Feb I upgraded my contract with Vodacom in order to get a new iPhone5 phone. I received the new phone at the beginning of March. Since then Vodacom has been trying to affect a SIM swop to a nano SIM required for the phone. Vodacom has attempted to this with 2 different SIMs without success. I realised that Vodacom would not be able to make this work and have asked that the contract be cancelled, the phone returned and that I be refunded for the excess billing since March.

To date I have send and received more than 65 emails in this regard. I have spent more that 3 hrs 30 mins on 18 different calls to Vodacom. I have been into a Vodashop 3 times and spent some 2 hrs there.
I am frustrated and do not know how to cancel this upgrade

Calls logged with Vodacom;
Ref: 00146a8KMNCQ3JJ0
Ref: EC-ZHQ1-2OVMJ5
Ref: 0014Aa8PV1M0BN75
Ref: EC-ZHQI-2IZ6A7
Ref: S3-TP29Y-YSUM
Ref: 0014Aa8PV1M0NX36
Ref: 0014Aa8PV1M0UYFF

People I have dealt with at Vodacom call centres;
Nathan Gershwin Faulmann
Bradley George
Faiza Golding
Bradley George
Vhutfhilo Npolosi
Lindwe Nkosi
Rihaad - Supervisor
Peace Maluleke
Tsuduka Nkuna - team leader - standing in for Jennifer Leto
Tebogo - Vodacom Dire

Company: Vodacom
Country: South Africa
City: Direct

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