Mtn
EXCELLENT SERVICE!

I have been unfortunate to have been struggling for almost 2 months to cancel a contract, and port the number to MTN. During this time, I have lost my temper, gotten extremely frustrated & irritated, and experienced a complete lack of service.
Today, I was assisted by Sefako from the MTN Service Provider shop in Mimosa Mall, Bloemfontein.
He was kind, he was patient, he didn't seem to be irritated even though I kept him busy for more than an hour, and the lines were queeing behind me.
He explained everything that he was doing while he was clicking away on the computer.
If everyone was just as efficient and had such a good knowledge of the service they were rendering, my problem would have been solved a long time ago. Needless to say, I walked out of the shop with a new phone, a sim swop was done, and with a smile. So thank you Sefako!! Keep up the good work, and I hope you manage to inspire the rest of the staff at your shop.

Company: Mtn
Country: South Africa
City: Mimosa mall, free state

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