Nashua Mobile
Incorrect Billing and Upgrade

I requested an upgrade early December 2012. I only received my handset on the 22nd of December 2012 after numerous delays. When I received my statement in January 2013 I noticed a number of errors, that I was charged for. When I queried this, the consultant at the time agreed and said that he would have it rectified immediately. After a number of emails he has also confirmed that the credits have been approved and that the accounts would rectify my statement and invoices. Well since then he has left and another consultant took over, Before this consultant left, he introduced me to Jessica on the 2nd of April 2013 and she agreed to get this resolved asap. I emailed all previous documentation to her, and now I am still waiting for this to be resolved. I have contacted her senior manager Clement Naidoo, who has apologized and confirmed that this will be resolved asap. We are now on the 13th of May 2013 and still no reply! How is it possible to deliver such poor service and expect the customer to remain loyal. I have tried and given them time to resolve my incorrect billing but they just don't seem to be concerned. Is 5 months too much time to rectify incorrect billing!

Company: Nashua Mobile
Country: South Africa
City: Central

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