Autopage
Incorrectly billed & failure to rectify

In March 2013 I noticed that my daughter's cell phone account was billed for a service which was never requested or authorized. When I visited the Canal Walk branch I was advised that the service was activated in April or May 2012. I immediately instructed then to remove the service and to arrange for the urgent reversal of all charges. We were assured that this would be done, and that I would be contacted by an Autopage consultant confirming that the request will be processed. The contact was never made. On my April 2013 statement I noticed that some reversal was processed and assumed the problem was resolved correctly. On the 8th April 2013 I was contacted by Yvonne from Head Office advising that the account has an amount of R220, 00 owing. When I queried the credit I was advised that an amount of R179, 00 was credit, as opposed to an amount of between R550, 00 and R600, 00. I then requested her to have this rectified. The service was then suspended even though a note was made on system. On the 9th April 2013 I visited the KC branch and dealt with Candice who also promised to resolve it within 24 hrs, but this has also no materialized. I demand reactivation of service without the fee.

Company: Autopage
Country: South Africa
City: Head Office & KC

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