Web Africa
No responsibility even when they are at fault

We've had a 10Mbps ADSL service with WebAfrica since the middle of last month.

At the beginning of the month we noticed that our connection speed is permanently throttled to under 2Mbps. Contacted client services and logged a ticket. Provided all relevant information.

First they blamed our equipment. Tested all equipment with WebAfrica to confirm that everything is in excellent working order. This took several days.

Then they blamed Telkom. Did several tests again and confirmed that it is not a Telkom problem. This took several days.

They then passed the buck to Engineering. Engineering then blamed my equipment, then Telkom, before confirming it is a WebAfrica fault. This took several days.

Now, they are blaming Internet Solutions. And this is where it stopped.

It has been more than a week and any inquiry gets the same answer, it's not our fault, a call has been logged to Internet Solutions.

When requesting an escalation of the issue, the answer remains, it's not our fault, a call has been logged to Internet Solutions.

Come on guys, Telkom gives better service than this.

Company: Web Africa
Country: South Africa
City: Client Services

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