Vodacom
I only want some service PLEASE!!!

I've upgraded my cellphone contract via the internet on 10.3.13 and as off today 11.5.13 I still havn't received my new phone!!! I spoke to Jose at Vodacare Westgate, very helpfull, and he tried his best to help me with the problem. Upgrade department promised Jose that a credit will be passed on my account by 26.4.13, which was never done!! I phoned Upgrade department again on 7.5.13 and spoke to Promise, also very helpful, and eventualy the credit was passed on my account. BUT I still can't do a upgrade via the internet due to the fact it shows that I've already done a upgrade!! Order number U471860.
I phoned the Upgrade department again and are still waiting for them to get back to me!!
My current contract expires 18.5.13 and would realy appreciate a decent response and sorting out of my complaint before the expiry date, please.
Why is it so difficult to get some decent service from beginning to end???

Regards
Extremely Upset Custome

Company: Vodacom
Country: South Africa
City: Johannesburg

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