Virgin Mobile South Africa
Lack of alternative options for hearing disabled

My contract renewal was yesterday (9 May) and I wanted to go to one of the Western Cape Virgin Mobile stores to complete the admin and pick up my new phone. However, the store assistant said that upgrades must be done by telephone. How is someone with a hearing impediment supposed to upgrade by telephone?? This is terrible service to your disabled customers. Please advise as to how I should go about to upgrade my phone? And DO NOT call me to discuss this.

Company: Virgin Mobile South Africa
Country: South Africa
City: Western Cape

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