Mtn
No phone but still being billed

I've been liaising with Xolani at the MTN SBSA who advised that they have been trying to contact their supervisor Karabo without any luck. I took out a contract with MTN on the 02/04/13.I returned the Blackberry Z10 on the 04/04/13 as the phone had a fault which was within the 7 day warranty period. I was advised to wait 14 days as the phone needs to be sent in. I then went back on the 23/04/13 to enquire as 14 days had elapsed. I was advised to come back the 26/04/13 as they are waiting for a voucher number. I returned on the 26/04/13 and was finally given feedback and a new phone. The 27/04/13 I again visited MTN in Greenstone with regards to the fault and was advised to visit the branch I received the phone from and furthermore they advised I should contact head office. Head office had advised that same as it's a public holiday. I returned to MTN (SBSA) on the 30/04/13 to give them the phone back with regards to the same fault I spent about 2 hours and the matter had still not been resolved. I have been debited however i still dont have a PHONE. I require assistance and I would like to obtain my S3 Samsung as soon as possible as this is unacceptable and unfair. Please resolve my query.

Company: Mtn
Country: South Africa
City: 5 Simmonds

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