Virgin Mobile South Africa
I have NEVER experienced such GROSS incompetence

Firstly, my carry-over airtime from the prior billing period was deleted from my account - BUT WAIT,
my number was then suspended, and from 02 May have NOT been able to use my phone despie assurances that my line has been re-instated! CAN'T EVEN DIAL THEIR COMPLAINTS NUMBER _ _ NUMBER BARRED!

When one does get hold of one of their DISMISSIVE, INCOMPETENT call centre people, you are told that it is a system problem and they have no idea when the service I am paying for will be re-instated!!! the general attitude was TOUGH BUDDY, no concern that this incompetence on their behalf is costing me business!

This attitude was typified by the behaviour of one of their TEAM LEADERS, who ASSURED me that the re-instatement of my line woould be prioritised and completed manually by 17h00 on Friday (DESPITE HAVING BEEN TOLD THAT THIS HAD ALREADY BEEN DONE) - WHEN I CALLED AT 17h00, I was told by a gleeful service CHUMP that he had already gone home!!!

WHAT COMPENSATION ARE THEY GOING TO OFFER US FOR THEIR BREACH OF CONTRACT, NOT TO MENTION LOSS OF BUSINESS!!!

Company: Virgin Mobile South Africa
Country: South Africa
City: Cape Town

  <     >