Virgin Mobile South Africa
Pathetic

I cancelled my 3 daughter's contracts after maturity and still got debited for the accounts after cancellation. I have 3 reference nr's as proof. I send back the debit order and Virgin mobile cancelled my services. It took several calls, e-mails and complaints on their website to finally get the cancellations accepted. One of the operators told me that she could see that the contracts were cancelled but the cancellations were never input in the system.
My current contract matures 07/05/2013 and I tried several times to call 129 to cancel my contract after maturity. I also send mails and finally got feedback on Friday 03/05/2013. Virgin Mobile has cancelled my services yesterday 04/05/2013, 3 days before maturity.

Company: Virgin Mobile South Africa
Country: South Africa
City: Alberton

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