Vodacom
Handset upgraded on my account

On 11 March i received an sms on my secondary phone saying that an upgrade notification had been generated on my secondary account. At the time i did not pay much notice to it as the handset user had indicated that they were going to request that a limit be imposed on the account. In as much as she was told that i as the account holder would have to phone the request through, i assumed that this was the same think. Imagine my surprise then when i saw that a handset charge had been included in my bill payable on 01 April 2013. I attempted to phone, then went to Vodacom at Ordnance Road who told me go to Gateway. At Gateway i was told to send documents to Division, which thing i did on Friday 26 April 2013. To date i have received two emails from Customer Care saying the matter had been referred to and that they would revert to me soonest. Well its a week later and there is no feedback or contact from anyone. How hard can it possibly be to pull documents from a store and see what happened or to at least tell my as the customer what is happening. Vodacom - this is DISGUSTING!!

Company: Vodacom
Country: South Africa
City: Investigations

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