Telkom
Complete Incompetence

I applied for a line to be transferred close to 3 months ago. When making my initial booking I explained I was a consultant and I work from home and as such customers need contact me on my land-line. I asked that the current line be forwarded to my cellphone until the transfer was completed. I was informed that the process will take a maximum of 25 working days.

I followed up 2 months later asking what happened to my line? They responded by saying that they had cancelled the order because they didn't have all the relevant details. THEY DID NOT MAKE ANY ATTEMPT TO CONTACT ME ON MY CELLPHONE OR EMAIL ME REGARDING THE MATTER EVEN THOUGH THEY HAD ALL MY CONTACT DETAILS! I then again requested that the line be moved to my new address.

On the day they were supposed to come to my house to install the line, they arrived at my PREVIOUS ADDRESS? FOR A LINE TRANSFER THEY WENT TO THE ADDRESS WHERE THE LINE WAS SUPPOSED TO MOVED FROM? AND TO MAKE MATTERS WORSE THEY CANCELLED MY LINE AND SO MY CALLS ARE NO LONGER BEING DIRECTED TO MY CELLPHONE COSTING ME POTENTIALLY HUNDREDS OF THOUSANDS OF RANDS. It is now a day after when they were supposed to come install the line and they are still not here

Company: Telkom
Country: South Africa
City: General

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