Mweb
Incompetent service

On 18 March 2013 I applied for an upgrade of my existing (10 years) Mweb contract from 2Gb to 3Gb and a change from Vodacom to Mtn as the reception is better. This seemingly uncomplicated request has completely baffled Mweb and they have up to now (one and a half months later) been incapable to resolve the matter. Despite various promises that the sim card will be activated as far back as 2 April 2013 and many subsequent stressful emails from my side to ensure continuous email access as my business depends on it, I ended up without email access from yesterday.
I had to buy prepaid data directly from Mtn and it took Mtn 15 minutes to get me up and running. The problem is however that I now have to use a different email address which my clients do not have to make bookings and I am therefore loosing business.
I have lost any confidence which I had in Mweb. How can they have such little regard for their customers?
Disgusted!

Company: Mweb
Country: South Africa
City: Centurion

  <     >