Virgin Active South Africa
Lack of competence gives us 10 years of threats

About 11 years ago my I faxed a month's notice to cancel my husband's contract. A year later MBD attorneys claim Virgin Active billing department never received the fax and he owed triple the amount of 2 debit orders. He paid over R2000 to settle and still MBD claim Virgin Active are owed more than R2000 today. Despite requesting documents and a recon of how they get that ridiculous amount he now receives more threats to have MY assets (he doesn't own anything in our home) attached to settle the "balance" or be arrested. Why is the consumer not entitled to see exactly how attorneys calculate "debt" so that we are able to point out where they have gone wrong? How are we supposed to just accept they"ve allocated payments. And all this because 1 person at VA's accounts neglected to deal with a cancelltion letter 11 years ago! Talk about unfair! And then they wonder why we won't go back?!

Company: Virgin Active South Africa
Country: South Africa
City: Accounts

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