Virgin Active South Africa
Poor Service

On the 14th of December 2012 I joined the Virgin Active at Showgate in Bloemfontein and signed a contract for one year. As part of the contract I signed a debit order for the monthly membership fee. On 15 March 2013 I received a letter from Virgin Active dated 11 February 2013 indicating that I had an outstanding balance on my membership.

Enquiries were made at the gym where it was indicated that the debit orders did not go through since January 2013 - although enough funds were available in the account, and is still available. At no stage was I contacted by Virgin Active indicating that a problem is being experienced with the debit order.

Due to the poor/lack administration of Virgin Active I have to pay interest on the amount in arrears, it reflects negatively on my credit record, they could not explain what went wrong and was evasive non appologetic.

Company: Virgin Active South Africa
Country: South Africa
City: Showgate

  <     >